We ask all patients to rate their experience at MedSpring and provide comments to let us know how we’re doing. Everyone has the opportunity to keep their comments private and we remove individual names from anything posted to our website. Good or bad, we openly share opinions and scores we receive (the most recent for each center, up to 1,000). On rare occasion, we edit words or comments which are not appropriate for children to read. These findings help us continue to provide the quality Urgent Care our community deserves, as well as make improvements everywhere we can.
They also couldn't find A/C. Doctor Mrs. Piss poor mannerisms. Made me feel uncomfortable.
MedSpring: We are sorry that you were uncomfortable at our center and by the physician's examination. As you know, we take patient quality of care concerns very seriously, and your feedback has been passed along to our Chief Medical Officer.
Need to work out the location's policy re auto accidents. Filling out the insurance was a nightmare.
MedSpring: We regret that you found the insurance process difficult after your auto accident. At this time we do not file claims directly with car insurance carriers, which can occasionally result in additional paperwork for the patient. We apologize for the inconvenience.
I felt it was hurried.
MedSpring: We're sorry that you didn't feel the physician spent enough time with you. While we try to be as efficient as possible with each patient's time, we want to ensure that we are always providing thorough, quality medical care.
No cough syrup?
Talk about how 1st time visit payments work up front (not at end of appt)
MedSpring: We're sorry that we weren't able to give you an accurate picture of your urgent care benefits before your visit began. We collect payment at the end of the visit so that we can use the time during your visit to verify insurance eligibility and benefits. This procedure shortens the length of your visit as you are not kept waiting while we verify this information.
It was good to see you again *.
The staff was amazing they made me feel welcomed. keep up the great customer Service. Great facility.
