If you are an employee who gets injured on-the-job, there are a few important things that are helpful to understand. There are a number of local and federal guidelines that company's and their workers must follow when one of their employees gets hurt at work. In order to get you back-to-work as quickly as possible, be sure to communicate with your company and follow the guidance of your healthcare provider in order to make sure you are able to receive appropriate care, continue to get paid and remain on the job.
- 5. I have a question or concern about my care. Who should I contact?
1. If I get hurt or sick on the job, what do I need to do?
There are a number of rules and regulations that workers and their companies have to follow when someone gets hurt on the job. In order to make sure that you get the appropriate care, be sure to follow these steps if you have an accident while at work:
Get first aid for your injury. If your injury is serious and you risk losing your life, limbs or vision call 911 right away for immediate medical attention. If you aren’t able to attend to your injury by yourself, ask a co-worker or someone nearby to help you.
Notify Your Supervisor. As soon as you can, let your manager know that you were injured. Explain where the injury occurred and how the injury happened. Depending on the nature of the accident, your manager may need to block off the area to prevent others from getting hurt.
Seek Appropriate Medical Attention. If your injury is not life-threatening but requires medical attention, you will need to work with your manager or the appropriate representatives at your company who are responsible for managing work related injuries. Some companies have workers compensation, or a similar, insurance carrier who has designated medical centers where they prefer you go for care. Your manager or representative should provide you with an authorization for you to bring with you to the clinic, which helps the healthcare facility more quickly get you in for medical care.
Follow Your Healthcare Provider’s Instructions. Your healthcare provider will work to understand the nature of your injury and an appropriate course of action to get you better and back to work as soon as it is appropriate. It is important that you follow any medical instructions prescribed by your provider and attend any follow-up or referral appointments as prescribed.
2. I need medical care for a work-injury and I’m not able to contact the person in my company responsible for providing me with my authorization form. What should I do?
If you have a serious injury that needs immediate medical attention and are not able to contact your supervisor or manager responsible for work injuries at your company, you should visit your nearest urgent care (if not life-threatening) or emergency room (if you are at risk of losing your life or limbs). When you arrive, be sure to notify those caring for you that you were injured at work.
In order to be treated, the healthcare facility will gather detailed information regarding how, where and when the injury happened during your course of work. They will also make an effort to reach out to your employer to receive authorization to treat you and to verify your employment.
3. How does the process work after I begin getting medical care for my work-related injury?
Depending on the nature of your injury, your healthcare provider will provide you with specific instructions that are designed to get you better and back-to-work as quickly as is appropriately possible. Be sure to follow your provider’s instructions and to attend any follow-up appointments after your visit. Your provider, your employer and their workers comp insurance claims office are responsible for communicating regarding the claim, your course of treatment and status of your injury and ability to work.
4. When I visit the doctor for my work-related injury, can they take a look at an older injury or illness I have at the same time?
At MedSpring, we are able to treat a wide range of injuries and illnesses. While we are able to see you for your non-work related injury, you would need to be seen separately for each type of visit - one for your work-related injury and a separate visit if non-work related. For the non-work related visit, we would gather your insurance information in advance and you would be responsible for any co-pays, deductibles or co-insurance, if applicable. We also offer reasonable self-pay pricing for those who choose not to use their health insurance for their non-work related injury visit.
5. I have a question or concern about my care. Who should I contact?
In most cases, if there is a question or concern regarding your care, you should reach out to your assigned claim adjustor and/or the contact in your company responsible for managing work-related injuries. The claim adjustor usually works for your company's workers compensation insurance company and is responsible for reviewing and approving any referrals or additional care. It's also important to make sure you understand the medical instructions your healtcare provider may give you, ask questions while you are having your medical appointment and carefully follow the instructions that they provide. Good communication between you and your healthcare provider allow them to provide the right documentation to your company's workers compensation carrier, which in turn will help with the speed of your treatment and recovery.
If you have a follow-up or referral appointment scheduled, but you aren't able to make it. Be sure to call at least 24 hours ahead of your appointment to set-up a time to reschedule.