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Virtual Care: What We Treat
Virtual Care provides a quick, easy and cost effective option to be seen by a doctor. Virtual Care visits are available for patients over the age of 5 years old with the following types of injuries and illnesses:
- Pink Eye
- Poison Ivy
- Food Poisoning
- Swimmers Ear
- Sinus Infection
- Flu symptoms
- Body Aches
- Sore Throat
Care Note: For injuries or illnesses not listed here, or that are more severe we recommend an in-person visit to your nearest MedSpring or other urgent care provider. During your visit, the doctor may recommend you be seen in-person at a nearby MedSpring center or other healthcare facility.
If you are at risk of losing your life, limb or vision call 911 or go to your nearby hospital ER for care.
Frequently Asked Questions
Who will treat me?The doctors who will treat you via Virtual Care are the same doctors who treat patients in our walk-in clinics. They are board certified in family medicine or emergency room care, and personally interviewed and selected by our Chief Medical Officer.
What if I still need to go to an ER or urgent care facility after my Virtual Care visit?Your doctor may decide that your condition would best be treated in person, with hands on care. It is always up to the provider to decide when to refer a patient to the ER or to a physical office.
Do you take insurance for Virtual Care?You may be able to submit your receipt directly to your insurance company for reimbursement or use your FSA card to pay for virtual care services. You do not need insurance to get Virtual Care services - we charge a flat fee of $49 for all patients, regardless of whether or not they have insurance.
Who is eligible for this service?MedSpring Virtual Care is currently available to those physically present in the state of Illinois at the time of service. Additionally, patients receiving Virtual Care must be over 5 years of age.
Virtual Care performs best when using a desktop or laptop that meets the following technical guidelines:
- iOS 7 or later, Android 4.0.3 or later
- Video & sound enabled
- High speed W-Fi or T1
- Cookies allowed