1. What is telemedicine?

Telemedicine is the delivery of a variety of clinical services remotely – over the phone, over the Internet, etc. You’re getting medical advice or consultation without having to visit a doctor’s office.


2. What’s the difference between telemedicine, telehealth, virtual doctor’s offices, etc.?

Although some people have assigned specific definitions to each term, the majority of the public use the terms interchangeably to mean the remote delivery of healthcare/clinical services. Our telemedicine services offered by MedSpring are called "MedSpring Virtual Care" visits.


3. How much does a visit cost?

We charge a flat fee of $49 to use MedSpring telemedicine services. This is the price regardless of whether you have insurance or not, and covers any condition for which you are seen. (Note: the cost does not include any prescriptions, labs or follow up care recommended).


4. What are the most common conditions you treat through telehealth?

Some common conditions we can treat through telemedicineinclude:

  • Allergies
  • Pink Eye
  • Poison Ivy
  • Food Poisoning
  • Swimmers Ear
  • Sinus Infection
  • Heartburn
  • Flu symptoms
  • Rash
  • Body Aches
  • Sore Throat

Care Note:For injuries or illnesses not listed here, or that are more severe, we recommend an in person visit to your nearest MedSpring or other urgent care provider. During your visit, the doctor may recommend you be seen in person at a nearby MedSpring center or other healthcare facility.


5. Who is eligible for this service?

MedSpring Virtual Care is currently available to those physically present in the state of Illinois at the time of service. Additionally, patients receiving Virtual Care must be at least 18 years of age.


6. Are there any other restrictions to completing a telemedicine visit?

All patients receiving telemedicine services from MedSpring must be physically within the state boundaries of Illinois at the time of service.


7. Is telemedicine safe?

Yes.


8. Do I need insurance to use telemedicine services?

No. With MedSpring Virtual Care, we charge a flat fee of $49 for all patients, regardless of whether or not they have insurance. This means you do not need to present insurance information to use the telehealth services we offer.


9. Does my insurance pay for telemedicine services?

You may be able to submit your receipt directly to your insurance company for reimbursement or use your FSA card to pay for telehealth services.


10. How much is MedSpring Virtual Care? Does the price change depending on what medical treatment I need?

A MedSpring Virtual Care visit is a flat fee of $49. This is the price regardless of what medical treatment you receive. (Please note: this price does not include any needed follow-up care, medications or labs)


11. Who decides whether or not to provide services via telemedicine?

Nationally, the Department of Health Care Services has made a formal determination of which healthcare services can be provided safely through telehealth, and individual providers reserve the right to deliver telehealth services or not depending on the condition and consent of the patient. In general, with MedSpring Virtual Care, there are certain types of injuries and illnesses we can treat (see the full list here). If you have injuries or illnesses not mentioned on our list, or that are more severe, we recommend visiting a doctor in person promptly.


12. Do I, as a patient, need to consent prior to receiving services by a virtual doctor?

Yes. As part of your check in process, we ask your written consent to use telemedicine before your virtual doctor’s visit begins. This consent will be documented in your medical record. Our terms and conditions for telehealth visits are available here if you’d like to review them before checking in.


13. Can I make an appointment? How quickly will I be seen?

We do not accept appointments for telemedicine visits. Our goal is to get you checked in and taken care of as promptly as possible, and our wait times are typically under 20 minutes. The good news is that you’ll be in the comfort of your own home as you get checked in and ready for your virtual doctor’s visit.


14. What equipment is needed for telemedicine?

  • iOS 7 or later, Android 4.0.3 or later
  • Video & sound enabled
  • High speed W-Fi or T1
  • Javascript enabled
  • Cookies allowed
  • More technical specs here

15. Who are the MedSpring Virtual Care doctors? Will I be seeing a real doctor through my telemedicine visit?

The doctors who will treat you via telemedicine are the same doctors who treat patients in our walk-in clinics. They are board certified in family medicine or emergency room care, and personally interviewed and selected by our Chief Medical Officer.


16. What if my MedSpring telemedicine visit means I still have to go to the emergency room (ER) or see a doctor in person?

Your doctor may decide that your condition would best be treated in person, with hands on care. It is always up to the provider to decide when to refer a patient to the ER or to a physical office.