Operating systems and version

 Android:

  • Android 4.0.3 Ice Cream Sandwich or later
  • NEON compatible ARM processor
  • Dual core CPU

Recommendations:

  • Samsung Galaxy S3, Galaxy S4, Galaxy S5.
  • HTC One, HTC One M8
  • Nexus 5
  • Samsung Tab 4 10.

*Not supported:

  •    Devices using Atom processor (e.g. Dell Venue 8)
  •    Devices without rear camera

Problem with camera or high video delay: Samsung Mini S3, Nexus 4, LG G3

iOS:

  • iOS 7 or later
  • iPad 2 or newer
  • iPad Mini 1st and 2nd generation
  • iPhone 4 or newer

Mac:

Mac App Store version: OS X 10.7 or later

*Please contact support@vsee.com if you need VSee for OS X 10.6.8 64-bit

Windows:

  • Windows XP SP3 or later (Windows RT, Windows Mobile, and Windows Phone are not supported)
  • 2GHz single-core CPU for up to 3-way calls; dual-core CPU for larger meetings
  • i5 or i7 CPU is recommended for group video calls

*Known compatiblility issues with OS X version for Mac: https://vsee.zendesk.com/entries/24465931-Known-Mac-Compatibility-Issues

Video and Audio device recommendation

- HD/PTZ webcam ( http://vsee.com/blog/best-webcams-video-calling-review/ )

- Jabra 410 Speakerphone, or mic and speakers

Virtual Waiting Room Browsers supported:

     Javascript must be enabled, and cookies must be allowed.

  •  Internet Explorer - flash player must be installed.
  • IE 9.
  • IE 10 (exclude IE in metro mode).
  • IE 11 (exclude IE in metro mode).
  • Chrome latest version and previous version. 
  • Firefox latest version and previous version.* (Except iOS and Android)
  • Safari latest version and previous version (Private mode is unsupported).
  • Internet Browser - default browser on some Android devices.*

* Firefox not supported on iOS and Android

** Internet Browser not supported on Android 4.1.2. ie: Samsung tab 3

Note:

  • Don’t support web chat on mobile devices. When provider uses chat on eVisit sites, VSee chat will be opened. This is applied to iOS. For Android, chat will not work until R34 or later.
  • Don’t support Android devices with Atom processor.